Hear What Others Have To Say About Us

  • "I wanted to take a moment to express my gratitude for the excellent training session you provided on the Infinite Visions (IV) application. Your expertise in both accounting principles and the IV system was evident and greatly appreciated. The training not only enhanced my understanding of the system but also gave me a positive vibe, knowing that there is support available if I encounter any issues in the future"

    Vijay Dora - Director of Finance, Town of Plymouth

  • "Twin Lakes Technology has been a great addition to our district. The entire team has been super responsive and helpful during the transition to their company, ensuring it was a smooth and stress-free experience. Their commitment to fostering open communication and transparency has earned our trust in their support and guidance for our district. Their dedication to fostering a collaborative environment has also led to improved decision-making processes. Their focus on aligning technology with our district's goals has not only streamlined our processes but also fostered a culture of shared responsibility and collaboration providing us with the technology and support to best serve the students and staff in the district."

    William Lataille - Assistant Superintendent of Business & Finance, Mohawk Trail Regional School District 

  • “Our experience with Twin Lakes Technology was nothing short of fantastic. David and his team seamlessly filled a crucial gap in our staffing coverage during a particularly intense period of database provider transition. The member of their team assigned to us not only integrated effortlessly with our own team but also tackled essential yet often overlooked tasks that kept our operations running smoothly. Beyond his assigned duties, he provided invaluable insights and perspectives, serving as a valuable sounding board for our projects and procedures.”

    John Snelling - IT Director, Indian Mountain School

  • “I am pleased to provide a strong recommendation for Twin Lakes Technology, a trusted managed service provider that has been an invaluable partner to our organization over the past six months. Since partnering with Twin Lakes Technology, they have consistently impressed us with their deep technical knowledge, proactive approach to problem-solving, and a genuine dedication to providing IT solutions that are precisely aligned with the unique demands of our department.

    At the Police Department, our IT infrastructure is critical to the smooth operation of public services. Twin Lakes Technology has played an integral role in upgrading our core infrastructure, providing 24/7 monitoring, ensuring data security, and modernizing our technologies as we strive to create a more efficient and reliable environment.

    Some key highlights of our experience with Twin Lakes Technology include:

    ● CJIS Compliance: Twin Lakes Technology is fully CJIS-compliant, which allows for greater access to their team, backup support, and a commitment to full compliance across their company. This is a significant benefit to our department as well as yours, as Twin Lakes Technology can seamlessly step into your organization with compliance already in place.

    ● Strategic and Financial Planning: Twin Lakes Technology has supported our strategic planning efforts, particularly with an initiative to separate the Police Department network, systems and data. This initiative helps mitigate the risk of cross-environment interference with other town agencies. Their process included detailed discovery and documentation of our network routing, as well as an in-depth understanding of the numerous systems that support our department's operations. Given our aging infrastructure, Twin Lakes Technology took the initiative to advocate for and successfully secure funding for a new server, backup solution, and switches, ensuring our systems are more reliable and future-proof.

    ● Seamless Cloud Migration: Twin Lakes Technology successfully managed our migration from Microsoft Commercial to the CJIS-compliant Microsoft Government Cloud. Their support of our end-users on all shifts ensured that internal communications were not disrupted during the transition.

    ● Expert Support & Training: The team at Twin Lakes Technology has been consistently responsive and knowledgeable, offering valuable support both in-person and remotely whenever issues arise. Additionally, their ability to communicate directly with third-party vendors hosting our department systems has alleviated the burden on our staff and ensured that systems are up and running smoothly.

    ● NexGen Environment Preparation: Twin Lakes Technology has actively participated in the preparation of a new NexGen environment, including new servers and a modernized backup solution. They have demonstrated enthusiasm for this initiative, attending meetings, and will continue to participate in NexGen-focused training in the coming months. They are well positioned to become our primary contact for NexGen-related support needs.

    In summary, I highly recommend Twin Lakes Technology as a managed service provider. Their professionalism, reliability, and technical expertise have far exceeded our expectations, and they have become an invaluable asset to our team. We are confident that their continued support will be instrumental in ensuring the success and growth of our municipality.”

    John D'Aniello - Plymouth Police Department Captain

  • “I just wanted to thank you both for being RPS' lifesaver. Transitions between SBO's are never easy, but to do so with so little time is no easy undertaking. Your expertise, accessibility, confidence and ``jump right in`` attitudes made our transition seamless.....I almost forgot we had a vacant position. Again, many thanks. I hope you enjoyed your time with us a bit too!”

    Susie Da Silva, Ed.D - Superintendent of Schools, Ridgefield Public Schools

  • “David and his team are extremely knowledgeable, thoroughly professional and a pleasure to work with.”

    Ben Jinkins - President and Chief Investment Officer at DigitalBridge

  • "Twin Lakes Technology has been a game-changer for Jumoke Academy. Their team quickly integrated into our school community, providing timely and friendly support tailored to our needs.

    Their expertise is evident in every interaction, and their ability to handle everything from SIS management to on-site and remote support gives us confidence in our IT systems. The depth of their team ensures we always have the right specialists when we need them.

    Twin Lakes is more than a service provider—they’re a valued partner and a part of our extended school family. I highly recommend them to any school seeking reliable, knowledgeable IT support."

    Troy A. Monroe, Ed.D - CEO/ Superintendent, Jumoke Academy Charter School

  • “Just wanted to thank you again for the work. For the first time, I am really excited and optimistic about the HR functions here.”

    Jay Katz - Executive Director, Leeway, Inc.

  • “David and his team responded immediately to our time-sensitive needs with knowledgeable, professional support on many fronts - they were flexible and willing to work with us on whatever we needed.”

    Christine Meuse - Department of Public Works, Shrewsbury Massachusetts

  • “We were looking for an interim business manager, and ended up finding so much more than that…”

    Vonda Tencza - Assistant Superintendent Seymour Schools

  • ““Twin Lakes Technology has been an absolute lifesaver for our district. Following several significant retirements, Winchester Public Schools was left with a critical gap in its PowerSchool system expertise. New hires (including myself) needed time that the district simply did not have to become accustomed to the SIS system. Twin Lakes Technology stepped in seamlessly, filling that void with their incredible knowledge. I, personally, have learned so much from them.

    There have never been any instances of overstepping. This relationship has felt like a partnership from the very beginning. Every experience has been exceptionally wonderful and positive. They are helpful, highly responsive, and have kept our systems running flawlessly. They turned a challenging transition into a major success. They provided stability at a time when we needed it most. It has been a pleasure to work along their team. I could not recommend them more!”

    Deana Chrzan - MBA, SFO, Business Manager (085), Woodstock Public Schools

  • “I am pleased to offer my strongest recommendation for Twin Lakes Technology and its team, led by David Fiorillo.

    The Woodstock Public Schools engaged Twin Lakes following a rushed and deeply flawed software implementation by another vendor. At the time, the system was unstable, plagued by bugs, and unable to generate the accurate outputs we rely on to effectively operate the district and communicate with families.

    From the outset, David and his team distinguished themselves through their attentiveness and technical rigor. They took the time to fully understand our operational needs and constraints, and then methodically worked to stabilize and improve the system. Their approach was both collaborative and solutions-oriented—they not only developed custom plugins tailored to our requirements, but also worked directly with our managed services provider to troubleshoot issues and implement sustainable fixes.

    Equally important, Twin Lakes maintained clear and consistent communication throughout the engagement. I was kept well-informed on project status, timelines, and how each phase of work aligned with our budget. Their efficiency and disciplined execution allowed us to accomplish more than anticipated while also realizing cost savings.

    Based on this experience, I can state without hesitation that Twin Lakes delivers high-quality, reliable, and client-focused services. I would unequivocally recommend David Fiorillo and his team to any organization seeking thoughtful, effective technology support.”

    Deana Chrzan - MBA, SFO, Business Manager (085), Woodstock Public Schools